Return & Exchanges

Return and Refund Policy

Last updated: 12 May 2023

Returns
Within 30 days - You must return the product within 30 days of purchasing it:

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Return Address: FLAT 0100, 4/F, HENG SANG IND BUILDING, 185-187 WAI YIP STREET, Kwun Tong, Kowloon

Email: hkchengx@outlook.com

Company Name: HK CHENGX TRADING LIMITED

We hope you’ll keep your watch forever, but we understand that sometimes things can go wrong.

If you need any help, please reach out to our friendly team here.

Return your watch for an exchange

We are happy to exchange unworn watches.

Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).

Please email us directly if you think your watch is faulty.

Return your watch for a refund

To return for a full refund, you have 30 days if purchased online.

After this time we can offer an exchange if your watch hasn’t been worn.

If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on.

Please let us know if you’re purchasing as a gift.